On this page:

ARV are committed to transparent and accountable practices when seeking goods and services and or construction from suppliers to ensure our procurement processes across all six of our alpine resorts work effectively and fairly for all parties.

Prospective and current suppliers can browse our Procurement Activity Plan to see upcoming procurement activities planned for the next 12 months.

Download the current Alpine Resorts Victoria Procurement Plan.

ARV advertises all tenders on the Tenders Victoria website. To view current procurement opportunities click on the Tenders Victoria link above, under Tenders click ‘Search’ and select Alpine Resorts Victoria in the drop down menu next to ‘Issued By’.

Procurement complaint management procedure

Complaints relating to ARV procurement are handled in accordance with the Victorian Government Purchasing Board (VGPB) policy requirements and in a consistent, fair and transparent manner. ARV ensures complaints are treated fairly and any investigation is undertaken by an independent party to the original tender process.

If you wish to lodge a complaint about an ARV procurement process, please email details of your complaint to the Chief Procurement Officer: procurement@alpineresorts.vic.gov.au

Please include the following details:

  • your name and/or organisation's contact details
  • the procurement the complaint relates to
  • the basis for the complaint specifying the issues involved
  • how the subject of the complaint and the specific issue affects you or your organisation and any relevant background information
  • the outcome desired by you or your organisation

ARV will appoint an independent person to investigate your complaint.

We will acknowledge your complaint within five (5) working days of its receipt and will seek to address the complaint within 20 working days of receipt. You may be contacted for further information and/or clarification of your concerns. If longer than 20 days is anticipated to be required, you will be advised accordingly.

You will be provided with details of the outcome of the complaint investigation by email and if a satisfactory resolution to your complaint could not be reached, Alpine Resorts Victoria will inform the VGPB within five (5) working days. If you are dissatisfied with Alpine Resorts Victoria response to your procurement complaint, you may refer the matter to the VGPB for review via email to vgpb@dtf.vic.gov.au or via letter addressed to the VGPB Board Chair at:

Victorian Government Purchasing Board
Department of Treasury and Finance
GPO Box 4379
MELBOURNE VIC   3001

ARV will disclose in its annual report the following information in relation to any complaint received:

  • the procurement activity to which the complaint relates;
  • the status of the complaint (resolved, still under investigation or could not be resolved).

Page last updated: 31/01/25